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Frequently Asked Questions
   
Common questions asked by prospective advertisers
What is villaholidayhomes.com?
Are you new?
Why should I advertise with you?
In which countries do you advertise properties?
I have a property in a country not listed on your site - what can I do?
The region where my property is located is not on your site - what I do?
Why should I advertise online?
How can I contact you?
How do I add my property to the system?
How are you going to attract holidaymakers to the website?
What will my advert look like?
Can I have a link to my own website?
How do holiday makers contact me?
What about availability?
How can I make payment for my advert?
Our aims & goals
 
Common questions asked current advertisers:
How do you order the search results?
My property is never at the top of the search results page – what can I do?
How does the featured property system work on the homepage?
I keep refreshing the homepage but my property is never one of the featured properties?
How does the recent property system work?
I’m having problems modifying my advert – what can I do?
Can I email or post my images to you?
How long does it take for hard-copy images to appear on the website?
I have accidentally deleted some emails from holidaymakers – what can I do?
I’m having problems setting up an advert – can you help?
My question is not covered here?
  What is villaholidayhomes.com?
villaholidayhomes.com is the culmination of almost 3 years of extensive research into the villa holiday market. We have investigated villa holidays from both ends of the spectrum, the holidaymaker and the property owner and feel that we have extensive knowledge of both aspects. Our web design team has created an easy to use yet comprehensive and professional website that is easy to use for both customers and property owners.
  Are you new?
Being a new company we can offer a fresh, dynamic perspective to the industry, whereas many of the companies that provide a similar service are old, their websites have lost their edge due to years of trading without updates. Unlike most of these companies villaholidayhomes.com is not an ‘obligatory supplement’ of a brochure. Such sites are often dated, inefficient and fail to inspire confidence in people looking for holidays.
 
  Why should I advertise with you?
We feel that we can offer a service superior to that of our competitors in terms of value for money. Property owners at present are being charged very high prices by many of the bigger companies on the web. Despite paying large advertising fees many people who we have contacted as part of our research are unsatisfied with the standard of customer care they receive. The long established companies act as if they have a monopoly over property owners and can treat them as they please, but here at villaholidayhomes.com we see you as a valued customer not just a reference number who gives us money.
 
  In which countries do you advertise properties?
Presently we advertise holiday property in the following countries: Balearic Islands, Belgium, Bulgaria, Canada, Canary Islands, Caribbean, Croatia, Cyprus, Czech Republic, England, France, Greece, Hungary, India, Indonesia, Ireland, Italy, Israel, Malta, Montenegro, Philippines, USA (Arizona, California, Colorado, Florida, Hawaii, Massachusetts, Nevada, New Jersey, Pennsylvania) The properties range from cottages and villas to apartments, mobile homes, chateaux’s & chalets.
I have a property in a country that is not listed on your website
  If this situation occurs then please send an email to advertise@villaholidayhomes.com and state the country your holiday home is in and also your contact details (telephone number, website etc). We will endeavour to add this new country to our website and will contact you to inform you when you can add your property to the website.
 
There is no option for the region or area where my property is located
  In this situation please can you select the region or area that is closest to your property. We have strived to implement a system where regions and areas accurately reflect the geographical areas of the countries that are listed on the website.
 
Why should I advertise online?
  Research shows that more and more people are using the internet to book holidays and more and more people are taking villa holidays. The shift has been from package holidays to more independent travel and villaholidayhomes.com has been specifically designed to target and cater for this type of holidaymaker. The internet allows holidaymakers to view the property 24 hours a day and allows access from a worldwide target audience, giving you massive exposure.
 
How can I contact you if I have a problem?
  We prefer to correspond via email since this allows us to monitor customer support services in the best way and hence provide the best service to you. We endeavour to respond to emails as soon as possible. We pride ourselves on our customer support and will always strive to help you with any queries or questions you may have.

If you have a particular problem with our admin system, email: support@villaholidayhomes.com
If you have questions or queries regarding advertising, email: advertise@villaholidayhomes.com

To request a callback please click here.
 
How do I add my property to your system?
  The system is simple to use. You can add, change or delete text and pictures on your advert. The updates may take around 1 business day for us to check and add to your advert although your previous advert will still be live on the website. This eliminates any down-time of your advert - something many other websites don't do. To view our help guide which takes you through the process of creating and modifying an advert then click here.
 
How are you going to attract holidaymakers?
  We plan an aggressive marketing campaign to lift the business in its early stages and give you, the owners, maximum exposure to holidaymakers. In recent years increasingly larger numbers of holidaymakers have searched for and found their holidays online, therefore, we believe that a strong emphasis must be placed on online marketing. We have invested money in search engine optimisation ensuring that we are one of the first websites listed when people enter relevant keywords in all the major search engines including Google and Yahoo. We will follow up our online marketing campaign by advertising in national broadsheets and travel supplements ensuring that many people hear about villaholidayhomes.com
 
What will my advert look like?
  A sample page can be viewed by clicking here to get a feel for what your advert will look like. There is no strict limit on the amount of text on your advert. You can add up to 8 pictures to your advert, as well as links to your personal website and an availability chart.
 
Can I add a link to my website?
  If you have a private website for your holiday property then we are more than happy to add a link to your site. There is no extra charge for this service.
 
How will holidaymakers contact me?
  Prospective holidaymakers will contact you either via our email enquiry form or telephone using the contact details that you have supplied.
 
What about availability?
  villaholidayhomes.com uses simple availability charts to let customers see when property is available or has already been booked. Obviously the customer will deal directly with you but it will save time if you can supply us with dates regarding your properties availability. This is however entirely optional.
 
How do I pay for my advert?
  We operate an online secure payment system where you can pay for your advert using a credit card. Click here for more information on paying for your advert. Alternatively you can send a cheque payable to Villa Holiday Homes Ltd to the following address

Villa Holiday Homes Ltd
43 Oakwood Close
Burnley
BB10 2DY
UK
 
Our aims & goals
  Our aim is to become the biggest, most comprehensive directory of holiday property lets on the internet and to do this whilst providing quality, yet inexpensive advertising services to property owners 
 
  How do you order the search results?
We randomise the order of the search results on a daily basis. We feel that this is the fairest system to ensure that all advertisers get an equal amount of exposure on the website.
  My property is never at the top of the search results page - what can I do?
Unfortunately there may be occasions when your property is at the top of the results and times when it is towards the bottom.
 
  How does the featured property system work on the homepage?
The two featured properties on the homepage are randomly selected from all the adverts in our database and should change whenever the page is refreshed or reloaded.
 
  My property is never one of the featured properties - why is this?
If there are 500 properties on the website then your property should theoretically appear on the homepage at least once if you refresh the page 250 times. (There are two featured properties on the homepage).

Please bear in mind that if there are 5000 visitors to the website each day then your property should appear on the homepage at least 20 times giving you large exposure to holidaymakers.
How does the recent property system work?
  These properties are randomly selected from all properties that have been added to the website within the last seven days.
 
I'm having problems modifying my advert - what can I do?
  Please contact us at support@villaholidayhomes.com if you are experiencing technical difficulties with the admin section.
 
Can I email or post my images to you?
  Yes, although we do feel it's easier to use the uploading system in the admin section of the website whilst creating or modifying your advert. If you prefer to send us the images another way then please email images to images@villaholidayhomes.com or send hard copies to

Villa Holiday Homes Ltd
43 Oakwood Close
Burnley
BB10 2DY
UK

We request that you indicate which photo you would like to be the primary image on your advert i.e. the image that appears in the search results & featured property. Please include a stamp-addressed envelope if you would like us to return the photos to you.
 
How long does it take for hard-copy images to appear on the website?
  Once we have received the images they should be uploaded onto the website within one working day
 
I have accidentally deleted some emails from holidaymakers - what can I do?
  We store copies of all emails between holidaymakers and property owners in the event that advertisers have difficulties accessing their emails or have accidentally deleted them. If you would like us to send you copies of the enquiries from holidaymakers then you then email support@villaholidayhomes.com stating the specific problem.
 
I'm having problems setting up an advert - can you help?
  Please consult the step-by-step guide to creating an advert prior to see if this document can help you with the sign up process. If you question is not covered here then can you email support@villaholidayhomes.com stating your owner ID and your problem. A member of the admin team will endeavour to answer your query within 24 hours.
 
My question is not covered here
  f your question is not covered here then email support@villaholidayhomes.com. We will be happy to answer any of your queries and aim to respond swiftly to your questions.
 
 
 
 
     
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