We randomise the order of the search results on a daily basis. We
feel that this is the fairest system to ensure that all advertisers
get an equal amount of exposure on the website. Back
to top My
property is never at the top of the search results page - what can
I do?
Unfortunately there may be occasions when your property is at the
top of the results and times when it is towards the bottom. Back
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How does the featured property system
work on the homepage?
The two featured properties on the
homepage are randomly selected from all the adverts in our database
and should change whenever the page is refreshed or reloaded. Back
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My property is never one of the featured properties
- why is this?
If there are 500 properties on the website then your property should
theoretically appear on the homepage at least once if you refresh
the page 250 times. (There are two featured properties on the homepage).
Please bear in mind that if there are 5000 visitors to the website
each day then your property should appear on the homepage at least
20 times giving you large exposure to holidaymakers. Back
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How does the recent property system
work?
These
properties are randomly selected from all properties that have been
added to the website within the last seven days. Back
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I'm having problems modifying my advert - what can
I do?
Please contact us at support@villaholidayhomes.com if you are experiencing technical difficulties with
the admin section. Back
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Can I email or post my images to you?
Yes, although we do feel it's easier to use the uploading system in the admin section of the website whilst creating or modifying your advert. If you prefer to send us the
images another way then
please email images to images@villaholidayhomes.com or send hard
copies to
Villa Holiday Homes Ltd
PO Box 720
Stockton-on-Tees
TS18 5WZ
We request that you indicate which photo you would like to be the
primary image on your advert i.e. the image that appears in the search
results & featured property. Please include a stamp-addressed envelope
if you would like us to return the photos to you. Back
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How long does it take for hard-copy
images to appear on the website?
Once we have received the images they should be uploaded onto the
website within one working day. Back
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I have accidentally deleted some emails
from holidaymakers - what can I do?
We store copies of all emails between holidaymakers and property owners
in the event that advertisers have difficulties accessing their emails
or have accidentally deleted them. If you would like us to send you
copies of the enquiries from holidaymakers then you then email support@villaholidayhomes.com
stating the specific problem. Back
to top I'm having problems
setting up an advert - can you help?
Please consult the step-by-step guide to creating an advert prior
to see if this document can help you with the sign up process. If
you question is not covered here then can you email support@villaholidayhomes.com
stating your owner ID and your problem. A member of the admin team
will endeavour to answer your query within 24 hours. Back
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My question is not covered here
If your question is not covered here then email support@villaholidayhomes.com.
We will be happy to answer any of your queries and aim to respond
swiftly to your questions. Back
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